Refunds & Cancellation

Standard refund policy

We do not offer voluntary change-of-mind or satisfaction refunds for delivered digital reports or paid VIP periods, including renewal payments. Disagreement with an interpretation, lack of use, or unused allowance does not by itself qualify for a refund. Cancelling renewal during a billing period does not by itself entitle you to a prorated refund.

For EU consumers, the EU statutory rights section below applies where legally applicable. For consumers elsewhere, this policy preserves rights and remedies that cannot be excluded under applicable local law. We do not voluntarily extend the EU withdrawal policy to all customers.

Duplicate charges and delivery problems

If the same purchase is charged twice, we will refund the duplicate amount after verification. If a paid report is not supplied or purchased access is faulty, contact support@starmirror.chat. We will provide the service or correct the problem without charge where required. If you are legally entitled to a price reduction or termination and refund, we will provide that remedy. We do not require repeated unsuccessful fixes where the law gives you a right to end the contract sooner.

A temporary delay does not automatically entitle you to a full membership refund. This does not restrict remedies for serious or continuing faults, failure to supply, or other rights required by law. Support does not include manual reinterpretations or custom rewrites.

EU consumers

If you are an EU consumer, you generally have 14 days from concluding an online contract to withdraw without giving a reason. Mandatory extensions and any more protective national rules remain applicable.

For a paid report supplied as digital content, this right is lost once supply begins only if you have expressly consented to supply starting during the withdrawal period, acknowledged the loss of that right, and received the required contract confirmation. If those conditions are not met, we do not rely on that exception. Personalization alone is not treated as removing your right to withdraw from digital content.

VIP is an ongoing service. Requesting immediate activation does not by itself remove your 14-day withdrawal right. If you expressly request service to begin during that period, we may deduct only a lawful proportionate amount for the service supplied before you notify us of withdrawal. For ongoing VIP access, this is calculated using the agreed subscription price and the elapsed service period, to the extent permitted by law. We do not automatically charge the whole subscription price or convert used allowance into a separate cash penalty. If the legally required request or information was not obtained, we will not charge for that early performance where the law prohibits doing so.

An additional-seat purchase can include seat access as well as report content. Consent to immediate report supply does not by itself remove withdrawal rights for any separate seat-access service. Applicable rights are assessed for the components of the purchase, without inventing an undisclosed allocation of the price.

How to withdraw

When paid checkout and online withdrawal are available, use the withdrawal function linked from your order details while your right applies. You can also email support@starmirror.chat with a clear statement that you wish to withdraw and enough information to identify the contract. You do not have to give a reason or use the model form below. Sending the statement before the deadline is sufficient.

Refunds following withdrawal

For a valid withdrawal, we will reimburse the amount due without undue delay and no later than 14 days after being informed of your decision, subject only to lawful deductions for requested service already supplied. We use the original payment method unless you expressly agree otherwise, without charging a refund fee. Your bank’s posting time may be additional.

Faulty or missing digital content and services

Withdrawal rights are separate from rights relating to digital content or services that are not supplied, faulty, or materially different from their description. Where EU law gives you a refund following a price reduction or termination, we will reimburse the amount due without undue delay and within the applicable 14-day deadline, using the required payment method and without a refund fee.

Nothing in this policy excludes or limits rights that cannot be waived under applicable law. Statutory claims are not subject to a shorter voluntary support deadline.

Contact

For refund requests or payment issues, contact support@starmirror.chat. Include your account email and order reference if available. We may verify ownership, but a valid withdrawal does not depend on our approval or on providing a reason.

Cancellation and expiry

When paid subscriptions are available, you will be able to cancel automatic renewal through the subscription management link provided with your subscription. Cancellation stops the next renewal; your VIP access continues until the end of the paid billing period. Keep the cancellation confirmation for your records.

After VIP expires, new relationship analyses and VIP-only Mirror Self requests require an active membership. Any separate free access is governed by its own terms. Expiry alone does not delete saved reports, conversations, or memories, or remove existing individual report unlocks.

Cancelling renewal does not itself refund a payment already made. Statutory withdrawal is different: where applicable, it ends the relevant contract and is handled under the EU section of Refunds & Cancellation rather than simply scheduling cancellation at the end of the period.

The online withdrawal submission function will be available when paid checkout opens. No purchase or withdrawal is submitted through this policy page.

Model withdrawal form

You may use the following form, but a clear withdrawal statement is sufficient. You do not have to give a reason.